IE 2.3. Complaint management procedures and mechanisms for monitoring compliance and addressing violations of the UN Global compact principles and the OECD Guidelines for multinational enterprises

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France Invest 2023 / ESG Reporting – IE 2.3. Complaint management procedures

The IE 2.3 question from the France Invest ESG reporting framework asks companies about the existence of procedures to manage complaints and monitor compliance with the United Nations Global Compact (UNGC) and OECD principles. Understanding and accurately responding to this question is crucial for ensuring transparency and accountability towards sustainable practices.

1. How to answer this question ?

To answer, examine whether your company has established a formal system for handling complaints regarding non-compliance with UNGC and OECD principles. If so, the answer is “Yes”. If your company is in the process of developing this system, the appropriate response is “No, in development”. If no system is in place, the response is “No, not implemented”.

2. Why is it important ?

This question is important because it assesses your company’s ability to manage compliance and reputation-related risks. A robust complaint management system demonstrates a commitment to ethical principles and transparency, aspects increasingly valued by investors and consumers.

3. Examples :

– Example A: “Our company has an ethics committee that receives and processes all complaints related to non-compliance with UNGC and OECD principles. This committee reports directly to the board of directors.”

– Example B: “We are currently developing an online portal where employees and stakeholders can anonymously submit complaints or concerns regarding violations of UNGC or OECD principles.”

Clarity and conciseness are key in responding to this question, to accurately reflect the measures your company has taken to ensure complaint management and compliance with international sustainability and business ethics standards.

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