How does your organization articulate its human rights policy commitments for consumers and/or end‑users, including the processes and mechanisms to monitor compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, or the OECD Guidelines for Multinational Enterprises? Please explain your general approach to: • Respecting the human rights of consumers/end‑users; • Engaging with them; and • Providing or enabling remedies for human rights impacts.

This indicator requires you to disclose: Human Rights Policy Commitments: Describe your organization’s human rights policy commitments relevant to consumers and/or end-users. Include processes and mechanisms to monitor compliance with: UN Guiding Principles on Business and Human Rights ILO Declaration on Fundamental Principles and Rights at Work OECD Guidelines for Multinational Enterprises Material Matters and General Approach: (a) Respect for Human Rights: Explain your general approach to respecting the human rights of consumers and/or end-users, including rights related to: Privacy and data protection. Freedom from misleading marketing or harmful product design. Access to safe, reliable products and services. (b) Engagement with Consumers and End-Users: Describe how your organization engages with consumers and/or end-users to understand their concerns and rights. Outline the methods used, such as consumer surveys, advisory panels, or grievance mechanisms. (c) Remedy for Human Rights Impacts: Detail measures taken to provide and/or enable remedy when human rights impacts on consumers and/or end-users occur. Include any grievance mechanisms or redress processes in place to address complaints. https://xbrl.efrag.org/e-esrs/esrs-set1-2023.html#d1e37568-3-1