How do the interests, views, and rights of your consumers and/or end‑users—including respect for their human rights—influence your strategy and business model?

CSRD

This indicator requires you to disclose: Consideration of Consumer and End-User Interests: Explain how the interests, views, and rights of consumers and/or end-users—including respect for their human rights—inform your organization’s strategy and business model. Strategic and Business Model Integration: Describe how these considerations are incorporated into: Product and service development (e.g., ensuring safety, accessibility, ethical sourcing). Marketing and sales strategies (e.g., truthful advertising, protection against misleading claims). Customer engagement and feedback mechanisms (e.g., consumer complaint resolution, transparency initiatives). Data privacy and security policies (e.g., responsible data collection and usage). Recognition of Consumers and End-Users as Key Stakeholders: Acknowledge consumers and/or end-users as a key group of stakeholders and explain how their perspectives influence strategic planning and business decisions. https://xbrl.efrag.org/e-esrs/esrs-set1-2023.html#d1e37365-3-1