How do the perspectives of consumers and/or end‑users inform your decisions and activities for managing their actual and potential impacts? Please explain whether engagement occurs directly with consumers (or their legitimate representatives/credible proxies), the stages, types, and frequency of such engagement, the function and senior role responsible for ensuring this engagement and integrating its results, and how you assess its effectiveness—including any resulting agreements or outcomes.

This indicator requires you to disclose whether and how the perspectives of consumers and/or end-users inform your decisions or activities aimed at managing actual and potential impacts on them. Your disclosure should include: Engagement Approach: Explain whether engagement occurs: Directly with affected consumers and/or end-users or their legitimate representatives. Through credible proxies with insight into their situation (e.g., consumer advocacy groups, regulators, industry watchdogs). Engagement Stages and Frequency: Specify: At which stage(s) engagement occurs (e.g., product design, marketing strategies, post-sale support, incident resolution). Type of engagement (e.g., surveys, advisory panels, focus groups, grievance mechanisms). Frequency of engagement (e.g., ongoing, periodic, ad hoc). Operational Responsibility: Identify the function and the most senior role within your organization responsible for: Ensuring engagement with consumers and/or end-users happens. Ensuring that the results of engagement inform your organization’s decision-making. Effectiveness Assessment (if applicable): Explain how your organization assesses the effectiveness of its engagement with consumers and/or end-users, including: Whether and how the engagement process leads to meaningful agreements or outcomes. Any changes implemented as a result of consumer feedback. https://xbrl.efrag.org/e-esrs/esrs-set1-2023.html#d1e37700-3-1