Do you have a general process to engage with consumers and/or end‑users? If not, please confirm its absence and specify any planned timeframe for establishing such a process.
CSRD
This indicator requires you to disclose:
Acknowledgment of Absence:
Clearly state if your organization has not adopted a general process to engage with consumers and/or end-users.
Future Implementation (if applicable):
If a process is planned, provide a timeframe within which your organization aims to establish it.
https://xbrl.efrag.org/e-esrs/esrs-set1-2023.html#d1e37700-3-1
Also in
S4-2 - Processes for engaging with consumers and end-users about impacts
- How do the perspectives of consumers and/or end‑users inform your decisions and activities for managing their actual and potential impacts? Please explain whether engagement occurs directly with consumers (or their legitimate representatives/credible proxies), the stages, types, and frequency of such engagement, the function and senior role responsible for ensuring this engagement and integrating its results, and how you assess its effectiveness—including any resulting agreements or outcomes.
- What steps does your organization take to gain insight into the perspectives of consumers and/or end‑users who may be particularly vulnerable or marginalized (e.g., people with disabilities, children)?