Are all consumers and/or end-users who are likely to be materially impacted by your organization—including through your operations, value chain, products/services, or business relationships—included in your disclosure under ESRS 2? If so, please provide: A brief description of the types of consumers and/or end-users affected by your operations or value chain, specifying whether they are: Users of products that are inherently harmful or increase chronic disease risks; Users of services that might negatively affect their privacy, data protection, freedom of expression, or non-discrimination rights; Users who rely on accurate and accessible product/service information (e.g., manuals, labels) to avoid harm; Consumers who are particularly vulnerable to health, privacy, or marketing impacts (e.g., children, financially vulnerable individuals). For material negative impacts, indicate whether they are widespread/systemic (e.g., state surveillance affecting user privacy) or linked to individual incidents (e.g., a defective product) or specific business relationships (e.g., a partner using unethical marketing strategies targeting young consumers). For material positive impacts, describe the activities generating these benefits (e.g., product design improvements for accessibility) and the types of consumers/end-users affected, including any regional specifics if applicable. Any material risks and opportunities for your business arising from these impacts and dependencies on consumers and/or end-users.
CSRD
This indicator requires you to disclose whether all consumers and/or end-users who are likely to be materially impacted by your organization—including those affected through operations, products, services, and business relationships—are included in your ESRS 2 disclosure. Additionally, you must provide:
Scope of Affected Consumers and End-Users:
Confirm whether all materially impacted consumers and/or end-users are included in your disclosure.
Description of Impacted Consumer and End-User Types:
Provide a brief description of the types of consumers and/or end-users subject to material impacts, specifying whether they are:
(i) Users of products that are inherently harmful (e.g., tobacco, alcohol, highly processed foods) or increase risks for chronic diseases.
(ii) Users of services that may negatively impact their rights, including:
Privacy and personal data protection.
Freedom of expression.
Non-discrimination.
(iii) Users who depend on accurate and accessible product/service-related information (e.g., product labels, user manuals) to avoid harmful or unsafe use.
(iv) Users who are particularly vulnerable to health, privacy, or marketing impacts, such as:
Children.
Financially vulnerable individuals.
Nature of Material Negative Impacts:
Indicate whether material negative impacts on consumers and/or end-users are:
(i) Widespread or systemic (e.g., mass data surveillance violating user privacy).
(ii) Related to specific incidents, either:
A defective product or service causing harm.
A business relationship that engages in unethical marketing (e.g., targeting children with inappropriate ads).
Material Positive Impacts:
Provide a brief description of activities that result in positive impacts for consumers and/or end-users, such as:
Product design that enhances accessibility (e.g., features for persons with disabilities).
Improved transparency and consumer education on product risks.
Specify the types of consumers and/or end-users positively affected and whether these benefits occur in specific countries or regions.
Material Risks and Opportunities:
Disclose any material risks and opportunities for your business arising from impacts and dependencies on consumers and/or end-users (e.g., reputational risks, regulatory compliance, innovation opportunities).
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