How does your organization provide remedy when it has caused or contributed to a material negative impact on consumers and/or end‑users? Please describe your overall approach and processes for remedy—including how you assess their effectiveness—detail the channels available for consumers to raise concerns (whether established internally or via third‑party mechanisms), explain how you support or require these channels through your business relationships, and outline how you track and monitor raised issues, including stakeholder involvement in ensuring channel effectiveness.

This indicator requires you to disclose: Approach to Remedy: Describe your organization’s general approach and processes for providing or contributing to remedy where it has caused or contributed to a material negative impact on consumers and/or end-users. Explain whether and how you assess the effectiveness of the remedy provided (e.g., monitoring consumer satisfaction, reviewing recurrence of similar complaints). Channels for Raising Concerns: Specify any channels in place that allow consumers and/or end-users to raise concerns or needs directly with your organization and have them addressed. Indicate whether these channels are: Established by your organization (e.g., customer service helplines, online complaint portals, ombudsman services). Third-party mechanisms (e.g., regulatory consumer protection bodies, independent grievance platforms). Support for Grievance Channels via Business Relationships: Explain how your organization supports or requires the availability of grievance channels within its business relationships (e.g., through contracts with retailers, distributors, or digital platforms ensuring consumer complaint mechanisms). Tracking and Monitoring: Describe how your organization tracks and monitors issues raised through these channels and how concerns are addressed. Explain how you ensure the effectiveness of these grievance mechanisms, including: Stakeholder involvement in evaluating accessibility and responsiveness. Regular assessments and system improvements to enhance consumer trust and engagement. https://xbrl.efrag.org/e-esrs/esrs-set1-2023.html#d1e37803-3-1