How does your organization assess whether consumers and/or end‑users are aware of and trust the available channels for raising concerns, and do you have policies in place to protect them from retaliation? If you have already disclosed this under ESRS G1-1, please refer to that information.

This indicator requires you to disclose: Assessment of Awareness and Trust: Explain whether and how your organization evaluates that consumers and/or end-users: Are aware of the grievance structures or processes available to them. Trust these mechanisms to raise concerns or needs and have them addressed effectively. Methods may include: Consumer surveys or feedback mechanisms. Analysis of complaint resolution rates and response times. Third-party audits or reviews of grievance processes. Protection Against Retaliation: State whether your organization has policies in place to protect individuals who use these grievance mechanisms from retaliation. If policies exist, describe: Their scope and applicability. How they are communicated to consumers and/or end-users. Enforcement mechanisms ensuring consumer safety and non-discrimination. Reference to ESRS G1-1 (if applicable): If this information has already been disclosed under ESRS G1-1, you may refer to that disclosure instead of repeating the details. https://xbrl.efrag.org/e-esrs/esrs-set1-2023.html#d1e37803-3-1