Do you have a dedicated channel for raising concerns or ensuring such mechanisms are available through your business relationships? If not, please confirm its absence and, if applicable, provide a timeframe for when you plan to implement such a channel or process.
CSRD
This indicator requires you to disclose:
Acknowledgment of Absence:
Clearly state if your organization has not adopted a channel for consumers and/or end-users to raise concerns and/or does not support the availability of such a channel within its business relationships.
Future Implementation (if applicable):
If a grievance mechanism or process is planned, provide a timeframe within which your organization aims to establish it.
https://xbrl.efrag.org/e-esrs/esrs-set1-2023.html#d1e37803-3-1
Also in
S4-3 - Processes to remediate negative impacts and channels for consumers and end-users to raise concerns
- How does your organization provide remedy when it has caused or contributed to a material negative impact on consumers and/or end‑users? Please describe your overall approach and processes for remedy—including how you assess their effectiveness—detail the channels available for consumers to raise concerns (whether established internally or via third‑party mechanisms), explain how you support or require these channels through your business relationships, and outline how you track and monitor raised issues, including stakeholder involvement in ensuring channel effectiveness.
- How does your organization assess whether consumers and/or end‑users are aware of and trust the available channels for raising concerns, and do you have policies in place to protect them from retaliation? If you have already disclosed this under ESRS G1-1, please refer to that information.