How does your organization manage remedy processes for material negative impacts on its workforce? In your response, please explain: (a) your general approach and specific processes for providing remedy, including how you assess their effectiveness; (b) the dedicated channels available for employees to raise concerns—whether established in-house or via third-party mechanisms; (c) whether you have an established grievance/complaints handling mechanism for employee matters; (d) the steps taken to support the accessibility and availability of these channels in the workplace; and (e) how you track, monitor, and evaluate issues raised and resolved, including the involvement of stakeholders to ensure the channels’ effectiveness.

This indicator requires you to describe the processes in place to address material negative impacts on your workforce, including the following: Remedy Approach: Detail your general approach and processes for providing or contributing to remedy where you have caused or contributed to a material negative impact, including whether and how you assess the effectiveness of the remedy. Channels for Raising Concerns: Disclose any specific channels in place for your workforce to raise concerns or needs directly with you, noting whether these are established internally and/or via third-party mechanisms. Grievance/Complaints Mechanism: State whether you have a grievance or complaints handling mechanism related to employee matters. Support for Channel Availability: Explain the processes through which you support the availability of these channels within your workforce. Tracking and Monitoring: Describe how you track and monitor issues raised and addressed, and how you ensure the effectiveness of these channels, including through stakeholder involvement. https://xbrl.efrag.org/e-esrs/esrs-set1-2023.html#d1e27751-3-1