What actions has your organization taken, planned, or are underway to prevent, mitigate, or remediate material negative impacts on consumers and end‑users, and how have you provided remedy for any actual impacts? Additionally, please describe any initiatives aimed at positively contributing to improved social outcomes for these stakeholders, and explain how you track and assess the effectiveness of these actions and initiatives.

This indicator requires you to disclose: (a) Prevention, Mitigation, and Remediation Actions: Describe the actions taken, planned, or underway to: Prevent material negative impacts on consumers and end-users. Mitigate risks associated with your products or services. Remediate any harm caused by your organization’s operations, products, or services. (b) Remedy for Actual Material Impacts: Explain whether and how your organization has taken action to provide or enable remedy in response to an actual material impact on consumers and/or end-users. This may include: Product recalls, refunds, or compensation mechanisms. Strengthening consumer protection policies. Updating terms of service or transparency commitments. (c) Positive Impact Initiatives: Detail any additional actions or initiatives in place with the primary purpose of positively contributing to improved social outcomes for consumers and/or end-users. Examples include: Accessibility improvements for persons with disabilities. Financial literacy programs for vulnerable consumers. Ethical AI and data privacy enhancements. (d) Effectiveness Tracking and Assessment: Describe how your organization tracks and assesses the effectiveness of these actions and initiatives, including: Performance indicators used to measure impact. Stakeholder feedback mechanisms to evaluate effectiveness. Adjustments made based on assessment results. https://xbrl.efrag.org/e-esrs/esrs-set1-2023.html#d1e37898-3-1