What actions are planned or underway to mitigate material risks arising from your impacts and dependencies on consumers and/or end‑users, and how do you track their effectiveness? Additionally, what actions are planned or underway to pursue material opportunities related to consumers and/or end‑users?

This indicator requires you to disclose: (a) Mitigation of Material Risks: Describe the actions planned or underway to mitigate material risks for your organization that arise from its impacts and dependencies on consumers and/or end-users. Explain how the effectiveness of these actions is tracked in practice, using: Consumer satisfaction surveys. Incident tracking (e.g., product recalls, service failures). Regulatory compliance audits. (b) Pursuit of Material Opportunities: Describe the actions planned or underway to pursue material opportunities related to consumers and/or end-users. Examples may include: Development of safer, more accessible, or eco-friendly products. Expansion of inclusive services (e.g., financial literacy programs, digital accessibility improvements). Innovations in consumer protection (e.g., enhanced data privacy tools, ethical AI applications). https://xbrl.efrag.org/e-esrs/esrs-set1-2023.html#d1e37898-3-1