How does your organization identify and respond to actual or potential negative impacts on consumers and/or end‑users? Please describe the processes you use to determine the appropriate actions, your approach to addressing specific negative impacts—including any changes in product design, marketing, or sales practices and any collaborative industry actions—and how you ensure that remedy processes are available and effective.

This indicator requires you to disclose: (a) Identification of Necessary Actions: Describe the processes your organization uses to determine what actions are needed and appropriate in response to a particular actual or potential negative impact on consumers and/or end-users. This may include: Risk assessments based on consumer feedback, complaints, or incident reports. Data analysis on product safety, service reliability, or consumer rights violations. Stakeholder engagement with consumer advocacy groups or regulators. (b) Approach to Addressing Specific Material Negative Impacts: Explain how your organization takes action in relation to specific material negative impacts on consumers and end-users. This may include: Product design modifications (e.g., improving safety, accessibility, or transparency). Marketing and sales policy adjustments (e.g., ethical advertising, avoiding misleading claims). Industry-wide or collaborative actions with other relevant parties (e.g., partnerships with regulatory bodies, consumer protection initiatives). (c) Ensuring Availability and Effectiveness of Remedy: Describe how your organization ensures that processes to provide or enable remedy for material negative impacts are: Available to affected consumers and/or end-users. Effectively implemented, leading to meaningful outcomes. Monitored for effectiveness, using consumer feedback, complaint resolution rates, or third-party audits. https://xbrl.efrag.org/e-esrs/esrs-set1-2023.html#d1e37898-3-1