How does your organization take action to avoid causing or contributing to material negative impacts on consumers and/or end‑users through its own practices, particularly in marketing, sales, and data use? Additionally, how do you manage tensions between preventing or mitigating these impacts and other business pressures?

This indicator requires you to disclose: Avoidance of Negative Impacts: Explain whether and how your organization takes action to avoid causing or contributing to material negative impacts on consumers and/or end-users through its own business practices. Relevant Business Practices: Where applicable, detail your approach in relation to: Marketing (e.g., ensuring ethical advertising, avoiding misleading claims, and protecting vulnerable consumers like children). Sales practices (e.g., responsible pricing, transparency in contracts, avoiding aggressive sales tactics). Data use (e.g., ensuring consumer data privacy, ethical AI usage, compliance with data protection laws). Balancing Business Pressures: If relevant, describe how your organization manages tensions between preventing or mitigating material negative impacts on consumers and/or end-users and other business pressures, such as: Profitability and competitive pricing. Market expansion strategies. Compliance with evolving regulatory frameworks. https://xbrl.efrag.org/e-esrs/esrs-set1-2023.html#d1e37898-3-1